Laboratory ordering your physicians will actually use.
One connected portal for ordering, tracking and results, in the plain language your front office already uses.
XELLABS Physician Portal helps clinical staff create lab orders, review coverage and history, spot missing information before an order goes out, and follow every order until the result comes back.
The Challenge
A clearer path from lab order to result.
When patient details, order requirements, and status updates are difficult to follow, delays and rework can follow. Your practice deserves a more connected and understandable ordering experience.
Incomplete orders
Missing information is found after a requisition leaves the building, and comes back as a rejection or a resubmission.
Unclear statuses
Cryptic lab statuses leave staff guessing whether an order was collected, is in transit, or is already in process.
Fragmented patient information
Demographics, coverage, open orders and history live in different places, so staff hunt across systems mid-visit.
Administrative rework
Every correction, phone call and resubmission is time taken away from patients.
What You Get
Everything the ordering workflow needs, in plain language
Order with the full picture in view.
Patient 360 brings demographics, coverage, open orders and history together, so staff aren't hunting across systems mid-visit.
Catch what's missing before it costs you a resubmission.
Create Order walks a provider from patient and insurance to test selection, required diagnosis codes and order readiness, flagging missing information before a requisition goes out the door, not after a rejected claim comes back.
Know where an order stands.
A plain-language Order Timeline replaces cryptic lab statuses with what a practice actually needs: collected, in transit, in process, resulted. If a requisition error appears, there's a clear path to resolve it right away.
Review results without hunting.
Critical and amended results are surfaced distinctly and escalate automatically, so nothing urgent sits in a queue unnoticed.
Manage multiple practices and sites.
Multi-tenant by design: manage multiple practices, sites and user roles under one secure instance, each with its own branding, access policies and audit trail.
Run on a standards-based data foundation.
Built on an open, FHIR R4-native data model, so your data isn't locked in a proprietary silo.
Why XELLABS
Designed around the physician's workflow first
Physician-first workflows
Every screen is organized around what a provider and their front desk need to do, in the terms they already use.
Plain-language order readiness
The system explains why an order isn't ready to sign — Ready to Sign, Needs Attention or Blocked — instead of showing a generic error code.
A connected view of patient, coverage, and order history
Patient 360 keeps demographics, coverage, open orders and history in one place.
Multi-site and multi-role administration
Run multiple practices, sites and user roles under one secure instance.
How It Works
From patient search to result in seven steps
One straight path, with the system flagging anything that would hold an order up before it is submitted.
- 01
Find the patient
Search for the record you need. No broad, unfiltered patient lists.
- 02
Review coverage and history
Coverage and history together on one screen.
- 03
Build the order
Select tests, confirm diagnoses and answer any test-specific questions.
- 04
Check completeness
The system tells you up front if anything will block or delay processing.
- 05
Submit the order
One clear review and e-sign step, then it's submitted.
- 06
Track its status
Timeline status in plain language, start to finish.
- 07
Review the result
Results are routed, flagged and escalated appropriately the moment they're in.
FHIR R4
A standards-based foundation, in plain English
FHIR R4 is a widely used healthcare data standard. XELLABS Physician Portal is built on an open, FHIR R4-native data model, so your data is organized in a common, open format instead of a proprietary silo. That is what keeps the portal interoperable with the rest of your stack.
Technical details for IT buyers
- Runs on an open, FHIR R4-native healthcare platform.
- A FHIR R4 data model sits underneath the plain-language interface.
- Audit and access-control infrastructure comes with the platform.
Hosting, API and integration specifics are shared by our team.Pending confirmation
XELLABS Physician Portal
The plain-language interface your staff uses
FHIR R4 data model
An open, standards-based format for your data
Security and Access Control
Access you control, activity you can trace
Security is part of how the portal is built, not an add-on. These are the capabilities we can describe today.
Certifications and compliance statements will be added once confirmed.Pending confirmation
Role- and policy-based access
Access is controlled by user role and by policy, so each person sees what their job requires.
Auditable actions
Every action in the portal is auditable.
Separate access policies and audit trail per practice
In a multi-practice setup, each practice has its own access policies and audit trail, alongside its own branding.
FAQ
Questions practices ask us
Don't see your question? Talk to our team.
Does my staff need technical training to use it?
The portal is designed so clinical and front-office staff can use it without technical training, with plain-language statuses on every screen. What training and onboarding material is provided is confirmed with our team.
Pending confirmation
Can we use it across multiple practice locations?
Yes. The portal is multi-tenant by design, so you can manage multiple practices, sites and user roles under one secure instance, each with its own branding, access policies and audit trail.
Does it replace our EHR?
The Physician Portal covers lab ordering, patient and coverage review, order tracking and results. How it works alongside your EHR is covered in a demo conversation.
Pending confirmation
What does onboarding look like?
Onboarding steps and timelines depend on your practices and sites, and are agreed with our team.
Pending confirmation
How is security handled?
Access is role- and policy-based, and every action is auditable. Security documentation and any certifications are shared by our team on request once confirmed.
Pending confirmation
What can it integrate with?
The portal is built on FHIR R4, an open standard, rather than a proprietary data format. Specific integrations are confirmed with you per project.
Pending confirmation
How is it priced?
Pricing depends on the number of practices and sites. Talk to our team for a quote.
Pending confirmation
See what a physician-first ordering workflow looks like for your practice.
Book a walkthrough of the XELLABS Physician Portal with our team.