Support

Something Not Working Right? We'll Fix It.

Submit a support ticket for HT MFT or HTI Chat Engine. You'll hear back from an engineer who knows the product — not a script.

We respond to every ticket within one business day. Critical production issues get priority handling.

HT MFT

Secure Managed File Transfer — encryption, audit trails, compliance controls.

HTI Chat Engine

AI-powered conversational platform for life sciences.

Submit a Ticket

Tell Us What's Going On

Be as specific as you can — steps to reproduce, error messages, and screenshots help us resolve things faster.

What to Expect

Ticket Is Logged Immediately

Your request lands with the right team, not a generic inbox. Every ticket gets a tracking ID you can reference.

An Engineer Reviews It

We don't have tiers of support agents. The person who responds is someone who has worked on the product.

You Get a Real Resolution

We'll work with you until the issue is resolved. If it requires a patch, we ship it — we don't close tickets with workarounds.

Support Details

Response Time

Within 1 business day for standard tickets. Critical issues are handled same-day.

Direct Engineering Access

No support tiers. You talk to the people who build and maintain the product.

Secure & Confidential

All communications are encrypted. We handle your data with the same care we build our products with.

Production Issue?

If your system is down or a critical workflow is blocked, email us directly with [URGENT] in the subject line. These get immediate attention.